Terms and conditions

These terms establish the ordering process, payment and download of tickets for museums and galleries of Dubrovnik through the web shop of the City of Dubrovnik ( hereinafter reffered to as City“).

The terms of the Privacy Policy of the City shall apply alongside these General terms and conditions for sale and payment of tickets.


Through our webshop users can purchase ticket types as defined by the City according to the prices determined by the existing price list established by the City.

Upon purchasing the tickets from our website User selects the type and quantity of tickets preferred.

Children below 7, residents of the Dubrovnik-Neretva County, ICOM and HMD members have the right to free entry into all museums and galleries of Dubrovnik. Students of the University of Dubrovnik, RIT Croatia and Libertas International University in Dubrovnik are entitled to free entry from the beginning of October to the end of June. In addition, Croatian veterans, children of dead and missing Croatian veterans, and members of associations resulting from the Croatian Homeland War also have the right to free entry to the Homeland War Museum Dubrovnik.

The use of purchased ticket is subject to the Terms nad Conditions of Use established by the Institution.

Ordering and Payment

User orders the ticket/s by filling an electronic form. Any person ordering the ticket/s, entering required information and sending an order is considered to be a User.

Ticket is considered to be ordered upon User selecting and confirming payment method and sucessfull termination of credit or debit card authorisation process.

Tickets are paid online by using one ot the following credit or debit cards: Mastercard, Maestro, Visa, Amex, Diners.

Following the ordering process tickets shall be sent to User's registered e-mail address.

Institution cannot be held liable for non delivery of tickets caused by entering incorrect User's registered e-mail address nor for non delivery caused by technical problems on the part of email service providers. Claims for damages resulting from the non-delivery of tickets cannot be accepted by the Institution.

In accordance with the laws of the Republic of Croatia purchased ticket counts as a receipt.

In case User wants to receive an R-1 invoice, data required for the issuing of R-1 invoice must be entered prior to order placement, confirmation and payment.

The User is liable for the accuracy of all data entered during the purchase. Subsequent changes are not possible.

Digital ticket

Following the completion of purchase, the User must download the purchased ticket on his mobile phone and present it upon arrival to the chosen site. Exceptionally, in the event of inability to save the ticket on mobile phone, the User can print and present it upon arrival to the chosen site

Upon the arrival to the chosen site, the User has to scan the ticket using the Institution's entry control devices or show the ticket to the Institution's employee in charge of controlling the entry to the site in order to validate and cancel the ticket.

Any copying, distribution, transfer, publishing or changing the ticket is forbidden.

In the case of duplicate of a ticket, the right to admission and validity of the ticket shall be exercised by the first person who scans the ticket using the ticket scanning devices at the entrance or who presents the said ticket to the Institution employee in charge of ticket control.

The Society and the RAO d.o.o. company shall not be liable for cases of duplicates of tickets, nor in the case of any other misuse of issued, charged and delivered tickets.

In the case of transferring the ticket from the User (buyer) to third parties, these Terms and Conditions shall be transferred and adhered to by any holder of the said ticket.

The User is obliged to inform the person to whom the ticket has been transferred about the provisions of these Terms and Conditions.

For all further information about the Institution's (working hours, sights, events, etc.), as well as the type and manner of ticket use, the User should refer to the official website of Museums and Galleries.

Purchased ticket cancellation

All orders and acquisitions of tickets through the Website can be cancelled in case the ticket is not used, so it s possible to get a refund.

Personal data protection

City respects the privacy of its users and commits to process and protect the personal data collected during the registration and purchase through the web shop in accordance with the laws of the Republic of Croatia regulating personal data protection.

Objections and complaints

All inquiries, objections and complains regarding the ticket purchase through the Webshop of the Institution can be e-mailed to: info@dubrovnikmuseums.hr

Security of Online Payments

While conducting payments on our web shop you are using Monri WSPay – an advanced system for secure acceptance of credit cards on the Internet.

Monri WSPay ensures complete privacy of your credit card data from the moment you type them into the Monri WSPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, Monri WSPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection during registration and data transfer. Monri Pay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Monri WSPay Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the Monri WSPay infrastructure not only ensure current reliability of Monri WSPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

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